I want an investigation done and reported to me

Netvendor is a ****. How is my ticket closed when I’m still waiting for the response on the investigation that I requested. I loaded R1000 on the 24th of May and on the 4th June I was left with less than R50. My electricity bill is around R1800 a month. Now how can I spend R1000 in 10 days. Tricia Mchunu decided to close my ticket when I’m still waiting for a response. This a ****. All of a sudden my review is removed. I want answers.