kT
khensane T

1 reviews | Active since Aug 2014

21 Sept 2021, 16:19

Hostile TakeOver - NetVendor fails to understand consumer needs.

We don't call it rain when someone urinates on your head! Here is a company that evidently displays disrespect and disdain of its customers. Between your online platforms, the contact centre, the string of emails and the ever escalating cost of transacting on your platform, I've had little to no joy, considering the amount of money, time and effort I've spent just trying to do business with you it could very well power up my own generator.

Customer complaints are an opportunity, essential feedback to your company and not something to swept under the carpet because of their inconvenience!

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Replies (1)
Netvendor
Netvendor's reply21 Sept 2021, 16:42
Official
Good afternoon Khensane, We do sincerely apologize for all the inconvenience caused. We want to ensure that you are assisted and receive satisfactory customer service from us. Please may you contact us directly via the livechat platform on our website. We want to clarify any concerns and complaints you may have and assist in the best way possible. Kind Regards The netVendor Team