Horrific Service

Purchased R500 electricity, and account was debited with R1000. After numerous e-mails, obviously from persons not even trying to investigate the matter, and only receiving e-mails back in order to seem efficient and for the pure reason to actually respond, but not assisting at all. Surely by checking the invoice requested and sent to you, you can trace the payment trail etc. - not too difficult, is it. I'm still waiting for my R500 refund!