Electricity tokens

Dear everybody at netVendor, Trust you are all well. I apologize profusely for being a netVendor's customer. May I now have my Token which EFT was deposited and cleared into netVendor's account 1 week ago? EFT’s from and to accounts in the same bank are cleared within hours. For a few years I had electricity Tokens issued within hours but over the last 6 months I have to “fight” for them every month. I can assure that Eskom will not thank netVendor for helping them to keep me in the dark. When netVendor issued, by mistake, a Token for 10 times more value I didn’t load it but it seems that I should have and keep it as a reserve for these delays since respect is being one way. Please, and I insist, please forward this message to Mr. Didier Macquet-Maurel. Kind regards, Artur de Freitas