aM
ayanda M
1 reviews | Active since Mar 2015
12 Oct 2021, 07:43
ELECTRICITY DISCREPANCY!!!!
I moved into my flat on the 24th of September and bought electricity for R580, I completely understand that every third party has their fees however to this day I have paid R960 towards my electricity and I have been at the flat for only 19 days without much furniture. I sent this email : Good day
Firstly, I was not informed that the flat I moved into had a negative balance, I am not sure who was supposed to.
I see your calculations and I am aware that every third party supplier has their own fees when it comes to electricity.
In total I purchased R760, now I subtract R24.42 = R 735.58. R735.58- R96.74 (fee calculation) = R638.84 for electricity.
Balance is now R52.88 and the app states that I have used a total of 125.65 units which is R337.56 in rands.
R638.84-R337.56= R301.28
R301.28-R52.88(BALANCE)= R248.40
The above amount is the amount I'm very confused about. Where did this above amount go?
and still no response. I have never had to spend more than R600 on a one bedroom flat before. Even at home, which is a 3 bedroom house, the electricity is R1500. If I have to spend R960 for 19 days, how much is a month +-R1600? I need an explanation.
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Replies (3)
Netvendor's replyOfficial
12 Oct 2021, 08:42Good morning Ayanda, Thank you for expressing your concerns. Our dynamic team will be in contact with you to discuss and assist to understand how the netVendor system works. We apologize for any inconvenience caused. Kind Regards The netVendor Team
Best regards,
Netvendor's reply12 Oct 2021, 08:42
Official
Good morning Ayanda, Thank you for expressing your concerns. Our dynamic team will be in contact with you to discuss and assist to understand how the netVendor system works. We apologize for any inconvenience caused. Kind Regards The netVendor Team
Best regards,
aM
ayanda M's updateReviewer Update
12 Oct 2021, 08:52I have been promised a call since last week Thursday, STILL NO ONE HAS CALLED!!!
aM
ayanda M's update12 Oct 2021, 08:52
Reviewer Update
I have been promised a call since last week Thursday, STILL NO ONE HAS CALLED!!!
Netvendor's replyOfficial
12 Oct 2021, 10:07Hi Ayanda. The property you are residing at is registered with an agent company called netVendor Gauteng. We have escalated your query to them and we are following up to ensure that get in contact with you to assist and resolve the issue. Kind Regards The netVendor Team
Best regards,
Netvendor's reply12 Oct 2021, 10:07
Official
Hi Ayanda. The property you are residing at is registered with an agent company called netVendor Gauteng. We have escalated your query to them and we are following up to ensure that get in contact with you to assist and resolve the issue. Kind Regards The netVendor Team
Best regards,