Don't use them

I would not recommend using this service provider. I have asked them to provide me with statements for the total costs they have charged me including their fee as I have picked up that they charged a fee for payment of water and sanitation which you are not allowed. You are not allowed to profit of a service that you didn't provide. They refuse to assist or provide me with the statements of my total payments and say I have to take it up with the owner. Wow, taking no responsibility at all even when they are in the wrong.