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Pitsetsi M
1 reviews | Active since Sept 2016
12 Jan 2022, 08:55
Day light ****** from this oaks
i have had my share with these guys when it comes to their billing which they will run around and cant explain. for eg. try prepaid. same appliances that i have had and running the same things. R600 would last me for weeks with no issues. with them, R200 top-up cant even last two days and no one can give a proper answer. if you have a balance of lets say 60 and top up with R200 all your balance is supposed to be R260 but you will be shocked that you are on R150.00 with no explanation other than water blah blah blah which makes no sense at all. now im i have to be left in the dark note that im working from home i rely on power. but i get to be told that my top-up cant be processed till it reflects in their bank which can take up to 5 working days. while when they started they said ooh no worry not. each time you top up. just make sure you send POP or upload on their site. then will be processed. talk about inconveniencing families
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Replies (6)
Netvendor's replyOfficial
12 Jan 2022, 09:27Good morning Pitsetsi. We apologize for the inconvenience that you experienced. I would like to assist you to resolve any issues that you are currently experiencing. Regarding the purchasing of a token via our EFT option, it will not delay the token to be generated. We will generate the token as soon as the proof of payment is received and your account will be in a pending status until the funds reflect in our account. This is a security feature that has been implemented. All of our other purchase options are available in this time. We have sent your query and details on to our agent that is in charge of all things netVendor related at Midriver Estate and we will ensure that you get the service you need as our client. If you have any further queries, concerns or need any additional information, please send it through to *** and we will attend to it. Kind Regards The netVendor Team
Netvendor's reply12 Jan 2022, 09:27
Official
Good morning Pitsetsi. We apologize for the inconvenience that you experienced. I would like to assist you to resolve any issues that you are currently experiencing. Regarding the purchasing of a token via our EFT option, it will not delay the token to be generated. We will generate the token as soon as the proof of payment is received and your account will be in a pending status until the funds reflect in our account. This is a security feature that has been implemented. All of our other purchase options are available in this time. We have sent your query and details on to our agent that is in charge of all things netVendor related at Midriver Estate and we will ensure that you get the service you need as our client. If you have any further queries, concerns or need any additional information, please send it through to *** and we will attend to it. Kind Regards The netVendor Team
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Pitsetsi M's updateReviewer Update
12 Jan 2022, 09:42i have uploaded all that is required and im told that i will have to wait for about 5 working days. you can imagine the frustration i have right now. as nothing is loaded and im running low. meaning anytime before the end of the day. power will be cut off
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Pitsetsi M's update12 Jan 2022, 09:42
Reviewer Update
i have uploaded all that is required and im told that i will have to wait for about 5 working days. you can imagine the frustration i have right now. as nothing is loaded and im running low. meaning anytime before the end of the day. power will be cut off
Netvendor's replyOfficial
12 Jan 2022, 10:16Can you please provide your meter number that I can check what the situation is at the moment. Kind Regards
Netvendor's reply12 Jan 2022, 10:16
Official
Can you please provide your meter number that I can check what the situation is at the moment. Kind Regards
Netvendor's replyOfficial
17 Jan 2022, 09:22Good morning, we would like to follow up if you have been assisted as our agent informed us that your query has been attended to. Kind Regards The netVendor Team
Netvendor's reply17 Jan 2022, 09:22
Official
Good morning, we would like to follow up if you have been assisted as our agent informed us that your query has been attended to. Kind Regards The netVendor Team
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Pitsetsi M's updateReviewer Update
24 Jan 2022, 19:28can someone give me a call regarding this. for the past 5 days there has not been any power this side.
and its listed regarding areas around Kempton park and yet your meter readings keep on showing there is usage. how on earth do you explain that while we have not yet had power since friday afternoon. which
we have received communication that power will only be restored on tuesday if all goes well with fault finding
and its listed regarding areas around Kempton park and yet your meter readings keep on showing there is usage. how on earth do you explain that while we have not yet had power since friday afternoon. which
we have received communication that power will only be restored on tuesday if all goes well with fault finding
PM
Pitsetsi M's update24 Jan 2022, 19:28
Reviewer Update
can someone give me a call regarding this. for the past 5 days there has not been any power this side.
and its listed regarding areas around Kempton park and yet your meter readings keep on showing there is usage. how on earth do you explain that while we have not yet had power since friday afternoon. which
we have received communication that power will only be restored on tuesday if all goes well with fault finding
and its listed regarding areas around Kempton park and yet your meter readings keep on showing there is usage. how on earth do you explain that while we have not yet had power since friday afternoon. which
we have received communication that power will only be restored on tuesday if all goes well with fault finding
Netvendor's replyOfficial
25 Jan 2022, 07:19Good morning Pitsetsi. We will inform our agent in Gauteng to be in contact with you immediately regarding your request. Kind Regards The netVendor Team
Netvendor's reply25 Jan 2022, 07:19
Official
Good morning Pitsetsi. We will inform our agent in Gauteng to be in contact with you immediately regarding your request. Kind Regards The netVendor Team