CF
Caileen F

1 reviews | Active since Jan 2021

14 Jan 2021, 12:11

APPALLING And A COMPLETE *******!!!

This company is a complete ******* and the customer service is appalling! Our water usually lasts 2 weeks when we buy a set amount but 3 days ago my husband bought water for the same amount as we usually do and it only lasted 2 days!!! Besides that he paid via EFT and then was charged an additional R50 every time we buy water -a debit order that we were unaware of and DID NOT authorize.

My husband then reversed the debit order and contacted NETVENDOR only to be told that our account has been blocked due to the debit order being reversed and that we now need to pay a further R100 in order for our account to be unlocked and for us to buy water.

This is by far the worse company I have ever dealt with.

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Replies (1)
Netvendor
Netvendor's reply15 Jan 2021, 09:02
Official
Good day Caileen. We apologize for any inconvenience caused. We would like to understand what had happened and resolve the issue that you have experienced.  Please visit our website www.netvendor.co.za and send us a message on the Facebook pop-up with your contact details that we may assist. 

Best regards,