0 Rating is much more fitting

We purchase on our banking app and nothing gets loaded onto our account, however every time we purchase it pushes our account into a minus. When seeking assistance I get told the same things about billing that happens after 9am each morning but look at the time and since purchasing R410 our account keeps getting pushed into a negative. Is this the way you use it so that we don’t receive credits but you receive your money. For a household of 2 working adults and a toddler our water and electricity is R2000/R2500 a month and to this company it is apparently normal for a household. I have no idea why the complex o live in thought that using net vendor makes sense. They have no contact centre, or support and their replies are so frustrating because they feel that they are right in telling you, you are using a certain amount of water and electricity when you are on HOLIDAY or at WORK. Make this make sense. And no I do not want a pathetic apology.