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thandiwe P

1 reviews | Active since Jan 2010

30 Jan 2018, 13:38

No Payment for providend Fund

I resigned from Netsurit in 2017 September and my providend fund documents were only sent to me in October 2017 which I completed the forms and sent back t Netsurit to submit to Sanlam on my behalf, I have been in touch with Netsurit to follow up on whether or not my submission was done and no one is helpful. I have dealt with HR, HR Management , Payroll and so many other people in between to make sure this is finalised but no one is assisting. Kindly advice or intervene as I think Netsurit drags their feet when they have to finalize such matters. My leave was not paid out which I accepted because I did not serve notice, but I won't let go of my provident fund. They are even ignoring Sanlam cosultants who are trying to assist me with my payout!!! This is totally unacceptable.

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Replies (1)
Netsurit
Netsurit's reply24 Aug 2021, 09:11
Official
Hi Thandiwe, we’re sorry to find this review a few years down the line, we were not aware of it. I checked in with HR and they confirmed this was a specific timeous process. There were some delays in getting hold of you to complete the correct documentation. It is important to note that the provident fund although facilitated through us is not owned or managed directly by us – it is for this reason we have the support of our benefits consultants to ensure all documentation received from leavers are correct and submitted to ensure pay out between 6 and 8 weeks from the last day of the month that person leaves Netsurit.  Therefore we do not have the power to withhold the funds or control the timing of the pay out, but as I understand this matter was resolved and we do hope you are doing well at your next employment.