The gift that keeps on giving...me headaches.

<p>I ordered a ring on NetJewel on the 12th of July for delivery on the 19th. On the 21st of July I received the wrong item. It took 3 calls to NetJewel before they even started investigating where my ring had gone. After many further phonecalls (and a bunch of flowers to apologise - to their credit) I was promised that my ring would be collected from the incorrect recipient and delivered to me on Friday. (29 July). After receiving nothing and phoning them on 1 August, I was told by the call center that the ring was still at their hub and no arrangement was ever made for it to be dispatched to me by the consultant (who also now conveniently happens to be on leave). I was also told that there was no supervisor /manager available to speak to me. Again i have been promised that it willl be delivered tomorrow. It has taken me 2 weeks of phonecalls and patience and complaints and i am still no nearer to having the goods i paid for. I will NEVER make the mistake of using NetJewel again and i advise you to do the same - for your own sanity.</p>