Poor Service to Start and Poor Quality Product

I purchased a bracelet from Netjewel to the value of R 999.00. I received in March for a family members birthday. Firstly I needed to process my order twice followup on both orders with at least 5 times to ensure I was not double billed, even after Netjewel promises to come back to me. It eventually arrived a day before the birthday. All smiles. It is now one month later and one of the gems have fallen out the heart and the bracelet is turning bronze and black. I complained to Netjewel asking what they will do about it and their response was sorry no return or reimbur*****t the jewellery is cosmetic and perfume can discolour it. For Pete's sake what kind of response is this. The product Swarovski. I feel the response is poor and surely deserves at least a formal response from the suppliers themselves. Please be aware of this it is a ******* and no fall back or accountability from Netjewel it is a disgrace.