AVOID NETJEWEL AND THEIR PRODUCTS!!!

Bought a bracelet on 10 December 2019, after it was delivered on 11 December 2019, I gave it to the recipient who tried it on and immediately took it off and stated that she did not like it, after which she put it back in the original packaging. On the same day, 11 December 2019, I sent an email asking about the process for a refund and giving them the exact facts as aforementioned.

I received a reply a few minutes ago providing me with the terms and conditions stating that “items may only be refunded within 7 days after receipt thereof, if it has not been worn, resized or adjusted and if it is in its original packaging” after which they stating that they are therefore unable to refund me.

I can only presume that they are so misguided that they consider a person trying on a bracelet to see it it even fits around their arm as “being worn”, since none of the other terms seem relevant. if the girl tried the bracelet on and it did not fit, I presume it would also be considered “worn” and a refund will be rejected.

I do not know who their advisor is, but practices as *****ed as this is why people have been warning me against netflorist and netjewel. Apart from the product looking NOTHING like advertised and resembling more a children’s bracelet of poor quality with the package being shoved into a box too small for it, their attempts at conning consumers will not be tolerated.

If anything, I hope this serves as a big warning to other potential shoppers against their “service” and poor quality products!!!!