Unexplained charge

Terrible service received from Netflix contact center. I was debited an amount of R229 through my DSTV account, when i enquired with DSTV i was advised to contact Netflix. Netflix advised i do not have an active account with them and i should refer the matter to DSTV. It seems there is no one to assist with my concern between DSTV and Netflix as they both cannot explain why i was debited for a service i do not have.