Unable to update debit order date and extremely rude woman at Netflix Customer Service

I just had the worst experience of my life. I live and work in South Africa.

During December I had the option to have my debit order run on the 19th as I received my salary earlier.

I noticed this month that the system defaulted my account now to always run on the 19th of each month and I only get paid on the 25th of each month.

So now when the debit order runs, it automatically generates a bank penalty fee to run on my account due to insufficient funds at that time of the month.

I just called the Netflix Customer Service and the lady, extremely rude, told me I have to cancel the account and create a new one to update the debit order date. I just paid the R179 for the month, but now I have to cancel the account, create a new one and then pay another R179 for the new account. According the this very rude woman, there is no option to update the debit order date.

THIS IS UNACCEPTABLE!!! First time I hear the option to change the debit order date is not available.

In case Netflix has forgotten, it is the year 2026, not 1901. If you do not have the option available online, then why does your customer service not have the option to change it for customers upon verification of address, ID, date of birth, or account number, or something.

Can someone please contact me and assist as I refuse to pay another activation fee when I already have an active account for a while now.

Thank you