Netflix Keeping My Money

I updated my payment method on Thursday 17 July 2025. My card payment went through but on Netflix the payment didn't seem to have updated. I then contacted Netflix via their chat system. I was chatting to a very friendly lady, I have forgotten her name. She assisted me while she assisted me the first payment I made reversed which was great. The lady suggested I try paying again, which I did. I paid with my Amex card that didn't work I then tried my Mastercard that also didn't work. The lady then had me complete a form in the chat, that payment was successful. I have made a total of four payments Netflixout of these four payment I only got refunded for two payments.

The next day I contacted Netflix again because I still haven't received my third refund. I was chatted to someone name Chenly. Chenly said that Netflix does not owe me a refund, the more I asked Chenly if I can share my transactions the more he/she ignored the question. I didn't like how he/she interacted with me Chenly spoke to me as if I was one of he/she's buddies. Chenly that said that I will get my refund. I am still waiting for my refund. I don't understand how the other two refunds were so fast yet the third is not happening. Chenly said it will take 8 days. This is unacceptabl! As I have mentioned the other two refunds were quick why must I wait 8 days for my other refund.

Netflix please pay my money I will not be waiting 8 days.