Netflix is a terrible company

I have (had) a subscription with Netflix, I got charged "penalty" fees after Netflix tried debiting my account 3 times in a single day and apparently there were no funds which is untrue because there were always funds on the account even after I realized this. I called Netflix to have these charges (R25) reversed and they told me they can't reverse since it's the bank(FNB) who charged me. This isn't the first time it has happened and I called fnb who told me they can't reverse because it's an international company that had charged me. It's unfair for me to be taken to and fro, I'm a client of both companies and now when it comes to me being assisted they both wash their hands on me. How pathetic.