NETFLIX ERROR CODE NO SOLUTION?

I cannot watch Netflix on my Hisense Smart Television now for a year. Suddenly in November 2019 I got an error code: tvq-pb-101 I phoned the call centre, and they advise me that they know about the problem and are working on it. I just must try from time to time. In April 2020 I called the call centre again and went through all the steps with them, It took 2 hours. Nothing. They told me that the error report was filled, and I must just keep on trying. They also will sent me an email that I never received. In August 2020 I phoned the call centre and again had to go through all the steps again that I did myself already hundreds of times. I was on the phone for more than 3 hours with them. Then the lady said she locked a complain and I must not phone them again. I must try from time to time. Since then most of the time the Netflix does not even open and if it opens the same error code appears.

I had to go without Netflix through the lockdown time and it was a very frustrating time.

Kind Regards Els de Villiers.