Netflix Customer Service cant speak or understand basic English

Hi Wilmot, your colleague Loisa Mae ***********ly cancelled my Netflix subscription today because she doesn't understand English. Netflix Hi Sean, Thank you for contacting Netflix customer support. Here is the transcript from your recent chat. You Debit order date doesn't work for me. Funds only available on 26th of every month Loisa Mae Netflix Hello! Let me check the account here, may I have the current email on file? and please DO NOT press the back button or sign out to your account so we don't get disconnected and this chat may auto disconnect if we receive no response from you within 2 minutes You ********************** Loisa Mae Netflix Let me check You Good Loisa Mae Netflix As checked, I can see that you are on a grace period our system automatically provides an extension to your account and it's valid for 7 days, so it's okay if you will just update your payment method on the 26th Loisa Mae Netflix If ever you cannot be able to update it on that date, you can update it anytime but your account will be put on temporary hold if the payment cannot be processed after 27th of February You So on 26 Feb 2021 all I must do is update my details even though they are already correct and then future payments will go off on the 26th of every month? Won't Netflix....you.....just keep trying to debit my acc? Loisa Mae Netflix If the system fails to collect the funds on the 26th, you will need to update it, however, Netflix is an autopay service so every billing due date, system will always try to collect funds on the payment method or there's already an available funds that can cover the payment with You What are your Billing Due Dates? Loisa Mae Netflix and your billing cycle is on the 20th of each month, and not sure if your billing date will be changed if ever you will pay on the 26th You I need to know otherwise if you guys attempt a debit order on 20th again and it rejects I pay penalty fees with my bank Loisa Mae Netflix Yes, the system will attempt to collect payments on every billing due date but it was declined You So you only have the 20th for debit order deductions for all your clients? Loisa Mae Netflix Not sure what you mean but every members don't have the same billing date, for your account, your billing date is on the 20th, that's why system tried to collect payment on that date cause as mentioned, Netflix is an autopay service Loisa Mae Netflix but it was declined, the payment was not made successfully for this reason "Could not collect funds from financial institution. Customer should confirm available balance and retry or use alternate payment method." You When I update my details, can I choose my debit order date? Yes or No? Loisa Mae Netflix No, the only way to change your billing cycle is to cancel the account and restart the same membership on the date that you wanted as your billing date You Loisa, I want a guarantee that in future Netflix will only run a debit order or deduction against my bank account on the 26th of every month! Tell me what to do Loisa Mae Netflix I already told you what needs to be done, we cannot change the billing cycle on our end cause it's system generated and there is no way for us to expedite that Loisa Mae Netflix the only way to change your billing cycle is to cancel the account and restart the same membership on the date that you wanted as your billing date You Stop You "I already told you" You Now you're being rude You Do you think you are talking to one if your friends or colleagues? Loisa Mae Netflix No, I was just informing you or implying that I have responded that question already You Your answer was vague Loisa Mae Netflix Apologies if that's how you interpret it but that wasn't my intention You So cancel my account and reapply after 26th. Got it Loisa Mae Netflix Sure thing Loisa Mae Netflix The cancellation has been processed, We will send an email within 24 hours confirming that your account or plan is canceled. Viewing history, ratings, recommendations, and profiles will be saved for 10 months after cancellation. You No Loisa Mae Netflix I also sent you an email for your guide on how to restart your membership soon You I was asking You Not instructing!!!!! You Did I type? "GO AHEAD AND CANCEL MY ACCOUNT" No I did not.......oh my word Loisa Mae Netflix The account has been cancelled already, you can restart it anytime Loisa Mae Netflix "So cancel my account and reapply after 26th. Got it " That's what you said You If Eng was your first language it would make sense. You And I said "Got it" not "Do it!!" You You did not listen to me You Undo what you messed up You That's what Supervisors are there for Loisa Mae Netflix I did, cause clearly on your statement, you mentioned, "So cancel my account and reapply after 26th. Got it" It's not even asking, you are rephrasing what I answered to your previous question