Netflix complaint

Netflix has been deducting every month without our approval. The deduct in advance and even when u try to stop debit order or reverse payment... not even the bank can so that. Then when they deduct they say you can't use the account cause it's on hold. WHY ARE YOU THEN DEDUCTING. I have spoken to Michael Johnson and Ike. They refuse to allow me to speak to a supervisor. They won't even tell me when last a movie was watched or if any movie was watch I AM THEN PAYING FOR IT! end of story REFUND MY MONEY!!!!! Now they don't have an email address... and when you phone them, they can't phone you back because they don't provide that kind of services PATHE TIC AND *****