Netflix are Unprofessional and ***** from customers

You first double debited my spouse account twice when we initially registered and i chat to one of your chat consultant they said it will be paid back and it was never paid back, decided to cancel subscription but you still debit . message i got after cancelling via email" On As you requested, we've cancelled your membership effective Friday, April 23rd, 2021" Please refund what is due to us and remove the profile and the banking details because what you are doing is WRONG and *****ing from customers