*****ING MONEY FOR INCORRECT VOUCHERS

I purchased a voucher from a retailer on the 2nd of May. My voucher from last month has run out last night. When I tried to upload the voucher bought on the 2nd it gave me an error. I reached out to your help center and had a live chat with Amol. I was advised I need to go back to the retailer. I tried explaining that I no longer have the slip so they will not help which I then a received a response saying. I understand. Now I have to purchase another voucher because your codes are not working. I will rather then support a different streaming service if I have to pay again. Not that you care about one customer.