I am writing to log an official complaint against Netflix South Africa regarding unauthorized double debits on my ***.

I am writing to log an official complaint against Netflix South Africa regarding unauthorized double debits on my ***. I have a single Netflix plan, yet I was debited twice in the same billing cycle for two completely different amounts: R50 debited on the 26th R229 debited on my recent billing date I did not request or authorize any plan upgrades or additional member add-ons. Furthermore, no confirmation SMS or DebiCheck authentication was ever sent to my phone to approve or confirm the debit order mandate, particularly given a typo in the registered *** address. Processing debit orders without valid SMS confirmation or authenticated mandate approval violates standard debit mandate protocols. When contacting customer support live chat to resolve this and request a refund for the extra charge, the issue was left unresolved, and the support agent focused on account cancellation rather than rectifying the billing error. I demand: A full explanation as to why two separate amounts were debited without proper mandate verification. An immediate, full refund and reversal of the unauthorized debit amounts. Confirmation that my future monthly billing will reflect only my agreed-upon plan rate. I expect a prompt response and resolution to this matter.