Doesnt give what they say

My wife open a account with them in last year but her bank card didnt work on the site but a month ago we try again with a new bank card and it work but they deduct the amount R124,07 didnt got her month free subscription we dida online chat they say they did it to check my wifes account but the money will come back but it didnt today they deduct another R124,07 is this right