Dissatisfied customer.

I have had a chat with an agent called pranali to change my plan i asked her the debit date she said 31st i was ok with it today on the 27th i received a message for the debit date which was not agreed on then i had a chat with an agent called shantell she was rude in terms of defending the other agent but not helping me with my question on the wrong debit date i think netflix gets good money from us as customers they need to get good educated agents to handle their business but not rude agents who cant even help with their mistake.