Dear NETFLIX. Shame on you.

Dear NETFLIX. Shame on you.

I am sorry to say, but Netflix has some questionable practices. Here is my experience: The Netflix CDN is stable with no streaming issues. That is great. I do ,however, take issue with the fact that Netflix upgraded my package without my consent so I terminated my subscription. Around 7 months later I signed up again that is when Netflix started double-billing me. This went on for about 4 months and during that time I found it painful to get some clarity. None of their info, support or account e-mails work. You then have to chat with some lackluster agent/bot that will only reimburse 1 month ill-gotten profit. So they take the money immediately, then refuse to pay the *****ulent amount back in full, and after waiting the prescribed 20 - to - 30 business days(which is in itself a joke), guess what, they did not refund the ****** money. I was also promised that the double billing would stop and it didn't. They just keep *****ing. Makes me sick.

Dear NETFLIX. Shame on you.