Shocking service

We had our Netflix subscription canceled. My wife had 2 debit orders going off her account from Netflix. When she contacted them, she was told she has to wait 7 days for the refund. Why must we wait 7 days for their mistakes. Unacceptable. When I called in, I was told that their was only 1 debit order that went off which is incorrect. This is absolutely disgusting. I will never support Netflix again and I will make sure my friends and family are aware of this ********** transactions. There are so many other streaming websites available