MZ
MOSES Z
1 reviews | Active since Aug 2015
28 Jul 2025, 14:51
Rude Service Consultants
This is very frustrating that the service provider that is supposed to be assisting is not rendering an appalling service. I have send more than 6 email and still not been assisted. the *** number is offline and when they've decided to answer your been transferred to 3 departments and they just drop your call without any explanation. I have paid my hard earned money for the electricity and this bad company does not want to resolve my money. Proof of payment is been received by Protea Metering not sure what's so hard to service customer. I need this resolved in the next 12 hours.
Helpful (0)
Replies (4)0
Replies (4)MZ
MOSES Z's updateReviewer Update
28 Jul 2025, 14:57And please advise what is "Voicemail disabled for this extension" this happened top all 3 calls I have made and been forwarded to different departments.
This is very funny to you guys, honestly your consultants/employee have bad manners and appalling service behaviour.
This is very funny to you guys, honestly your consultants/employee have bad manners and appalling service behaviour.
MZ
MOSES Z's update28 Jul 2025, 14:57
Reviewer Update
And please advise what is "Voicemail disabled for this extension" this happened top all 3 calls I have made and been forwarded to different departments.
This is very funny to you guys, honestly your consultants/employee have bad manners and appalling service behaviour.
This is very funny to you guys, honestly your consultants/employee have bad manners and appalling service behaviour.
Netcash's replyOfficial
28 Jul 2025, 16:27Hi Moses,
Thank you for bringing this to our attention, we apologise for the inconvenience caused. Your concern has been escalated, and a representative will be in touch shortly to assist. We are also investigating this internally to ensure it does not happen again in future.
Best regards,
The Netcash Team
Thank you for bringing this to our attention, we apologise for the inconvenience caused. Your concern has been escalated, and a representative will be in touch shortly to assist. We are also investigating this internally to ensure it does not happen again in future.
Best regards,
The Netcash Team
Netcash's reply28 Jul 2025, 16:27
Official
Hi Moses,
Thank you for bringing this to our attention, we apologise for the inconvenience caused. Your concern has been escalated, and a representative will be in touch shortly to assist. We are also investigating this internally to ensure it does not happen again in future.
Best regards,
The Netcash Team
Thank you for bringing this to our attention, we apologise for the inconvenience caused. Your concern has been escalated, and a representative will be in touch shortly to assist. We are also investigating this internally to ensure it does not happen again in future.
Best regards,
The Netcash Team
MZ
MOSES Z's updateReviewer Update
30 Jul 2025, 00:34@Netcash,
I'm still getting the roundabout regarding this matter. Today still my issue is not yet resolved.
Is there anyone higher I can speak to get my issue resolved. Between Netcash and Protea Metering someone is playing games that I don't time for honest. I pay for services and I demand service.
I'm still getting the roundabout regarding this matter. Today still my issue is not yet resolved.
Is there anyone higher I can speak to get my issue resolved. Between Netcash and Protea Metering someone is playing games that I don't time for honest. I pay for services and I demand service.
MZ
MOSES Z's update30 Jul 2025, 00:34
Reviewer Update
@Netcash,
I'm still getting the roundabout regarding this matter. Today still my issue is not yet resolved.
Is there anyone higher I can speak to get my issue resolved. Between Netcash and Protea Metering someone is playing games that I don't time for honest. I pay for services and I demand service.
I'm still getting the roundabout regarding this matter. Today still my issue is not yet resolved.
Is there anyone higher I can speak to get my issue resolved. Between Netcash and Protea Metering someone is playing games that I don't time for honest. I pay for services and I demand service.
MZ
MOSES Z's updateReviewer Update
30 Jul 2025, 15:58Good Day Netcash/Protea Metering,
After so many ups and downs my query has been resolved.
I would love to appreciate the 2 ladies (Nondumiso and Khutso Magano) who took their time and making sure that my query has been resolve and this happened in one day of me been in-contact with both of them. Constant calls and emails making sure that up to date without me asking for feedback. I would really would like to appreciate their professionalism and dedication.
Thanks you so much!
After so many ups and downs my query has been resolved.
I would love to appreciate the 2 ladies (Nondumiso and Khutso Magano) who took their time and making sure that my query has been resolve and this happened in one day of me been in-contact with both of them. Constant calls and emails making sure that up to date without me asking for feedback. I would really would like to appreciate their professionalism and dedication.
Thanks you so much!
MZ
MOSES Z's update30 Jul 2025, 15:58
Reviewer Update
Good Day Netcash/Protea Metering,
After so many ups and downs my query has been resolved.
I would love to appreciate the 2 ladies (Nondumiso and Khutso Magano) who took their time and making sure that my query has been resolve and this happened in one day of me been in-contact with both of them. Constant calls and emails making sure that up to date without me asking for feedback. I would really would like to appreciate their professionalism and dedication.
Thanks you so much!
After so many ups and downs my query has been resolved.
I would love to appreciate the 2 ladies (Nondumiso and Khutso Magano) who took their time and making sure that my query has been resolve and this happened in one day of me been in-contact with both of them. Constant calls and emails making sure that up to date without me asking for feedback. I would really would like to appreciate their professionalism and dedication.
Thanks you so much!