Netcash and their cousin Protea metering

Netcash and their cousin Protea metering - bad customer service. I made a transaction on Friday 18th October, till this day its not been attended to. My power is now off and not any between the two is willing to assist with my request. I have been sent from pillar to post by both - this one saying I need to contact that one and vice versa. I am sitting with no power - I work from home and have kids, I NEED electricity. Here it from me, if you ever hear that the service provider is one of two run and dont look back.