Horrible Experience

I have a monthly service with Netcash (debit orders and Pay Now). Because it is monthly service that needs a monthly payment, it means if I don't pay for the month, they suspend their service.

Matter-of-fact of fact, in 2023, I missed a monthly payment and my Netcash monthly service was immediately suspended that same month. THAT'S HOW A MONTH-TO-MONTH SERVICE WORKS.

However now, I missed a monthly payment and they failed to suspended my service - allowed it to remain unsuspended for months, and now they claim my account is an arrears for R1 000 something.

It doesn't make sense. A MONTHLY service is suspended the same month that a MONTHLY payment is not received. Why would any business allow a monthly service to remain unsuspended when the monthly payment was not received? It has no sense!

I rep**** two times to their accounts on Sunday (their name is Edgar, I think) and I told them that my account is an arrears for ONE MONTH, it's impossible that I missed one monthly payment and they left the service unsuspended for that month, even worse, to carry on to the next month.

To this day, Edgar has not responded to my emails, it has been SIX DAYS.