Extremely disappointing customer service

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Extremely Disappointing Customer Service

I underwent a day procedure on 1st September and experienced several issues involving pathology, the anesthesiologist, and the surgeon. I submitted my claims within the same week, yet to date, no one from the Netcare Plus Gap Cover claims department has contacted me.

Every time I follow up, I’m told a document is missing—despite having submitted everything—and that it takes 7 to 10 working days for them to respond. This cycle has repeated itself with no resolution.

I cannot recommend this gap cover. It fails to provide the support it promises.

I’m still waiting for a manager to reach out, and I’m beyond frustrated with speaking to the call centre and receiving the same scripted responses each time.

A gap cover is supposed to bridge the shortfall quickly and efficiently. This should have been resolved within three days.

Netcare Plus Gap Cover—your service is unacceptable. Please do better.