Worst Refund Experience

I just like to share the horrible experience I had when trying to get my refund for my medical aid savings.

Upon my first call back in January 2019, I was advised that the refund would be paid to me 11/03/2019. I gave it a day and called them on the 12/03/2019. To my suprise, the consultant confusing told me that she can see on the system that my refund was to be processed but there seems to be a delay and she gave me a reference number and told me she will phone me back.

To this day she has not called me nor have I received my refund. After numerous calls, they told me I would get my money on the 18/03/2019. That day came and went and still nothing. I called 19/03/2018 and my call was escalated to someone called Neville who promised me that he will follow up on the delay and came back saying my money was being processed that day (19/03/2019).

I checked my bank statement and phoned again 20/03/2019 and Neville told me that the payment was processed and the money takes 2-3 days to reflect. I don’t know who he is trying to fool but after working in Finance for 10 years I know the turnaround time on an EFT.

I have had the worst experience and have no guarantee of getting my funds. The consultants put you on hold for long periods until your airtime basically runs out.

I will never recommend anyone of your services.