1 reviews | Active since May 2016

03 May 2016, 15:44

Worst experience ever

Net are umhlanga hospital has the worst service ever! I waited for 2 hours when I complained I was sent to the cubical to sit another good 15min without being attended. Mind you I'm sick and the staff is acting like I came there to vacation. I left work earlier due to my illness and none of the staff could be bothered until I up and left they kept making excuses and gathering around me saying I should wait longer! What exactly am I suppose to wait for *** service or wait till I die because I wasn't attended to? Worst service ever . If the staff doesn't see fit to work or appreciate their jobs consider closing down the hospital then treating patients with such disgusting service, it's appalling and leaves a bitter taste. Never again will I set my foot there.

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Replies (1)
Netcare Medical Scheme
Netcare Medical Scheme's reply04 May 2016, 07:18
Official

Dear Siphokazi

Please accept our heartfelt apologies for your experience at our Netcare Facility - I assure you this is not the Netcare way .For further assistance please contact our Client Liason Officer based at the hospital who would be best equipped to assist you in this matter ,unfortunately we are in Johannesburg.

You may reach the CLO on *** .

Kind Regards

Primemed Administrators (On Behalf of Netcare Medical Scheme)