very bad sevice

My Son was injured on the 06/02/2015.and i took him to casualty i moved over from Bonitas(which i regret grately)they gave me a 3 months waiting period but the injury was concerded as an emergeny.so they have to cover for the cost so i paid cash for the consult at casualty and x-ray which cost me R4000.00 and than contacted the scheme and was advised to sent through all invoices and reciepts of payment so that my claim can be processed.i than emailed all documents through to them on the 10/02/2015 and on the 11/05/2015.i have call all the time to follow up and still have not had any feedback from them.Finall y called again today and ****ke to Musa and his attidude was horrible i am really disgusted with the service recieved from netcare medical aid as it is almost 3 months and no one can help me the service is really bad and i am tired of contacted the call centre because there is no pleasure and help from them i wish they could get better consultants.they can take you money every month yet when you need assistance their attitude stinks.