PATHETIC SERVICE FROM NETCARE PLUS

This company is one of the worst to deal with. The staff have no respect nor professionalism to address matters. Despite me asking for a calk from the supervisor or manager, this was blatantly ignored. My daughter went for a procedure. Medical aid paid a very small portion of the bill. I then submitted all documents to Netcare plus. They told me that they don't settle amounts that medical aid don't pay. Hence my claim has being rejected. Im trying to understand that this is why Im paying netcare GAP to take care of this. Just does not make sense. My attempts to get in contact with a manager had proven fruitless. I sent emails of my concern and requested a call from a senior, this fell on deaf ears. How serious is this company about their clietele that supports their business!!. I have intentions of taking this matter to the head to express incompetence and neglect from staff to provide basic service and then to cancel. This is my first interaction and claim with this company. The worst service ever received.