sR
sherika R

1 reviews | Active since Dec 2014

07 May 2017, 11:29

No water for patients in waiting in emergency ward

<p>None of the staff members can assist in getting water for the patients waiting in the emergency rooms at Garden City hospital. Please take down all the signs encouraging patients to ask the "friendly" staff for water as they are rude and concerned with talking amount each other as opposed to finding out why there is no water in the water coolers. I guess all the service awards don't apply on sunday, I just don't understand why there's all these signs up service excellence when they staff couldn't be less bothered about helping. And all the water coolers on this floor are empty, I know because I was told to walk around until I found water. </p>

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Replies (1)
Netcare Medical Scheme
Netcare Medical Scheme's reply08 May 2017, 08:29
Official

Dear Sherika

Kindly note that you have lodged a complaint on the Netcare Medical Scheme page. As a Netcare Medical Scheme member we unfortunately will not be able to assist you with your complaint.

Kindly refer your query to the Netcare Hospital customer care team or to the Central customer service centre in order for your issue to be addressed: *** or ***

Kind regards

Discovery Health (on behalf of Netcare Medical Scheme)