NETCARE SERVICES POOR SERVICE AND ROBS INNOCENT PEOPLE

<p>Hi</p> <p> </p> <p>My name is Nomkhosi Buthelezi and i was involved in a car accident in April 2016. Netcare ambulances showed up without me calling them as my luggages where still trapped in the car.</p> <p>It might have been one of the people who saw the accident taking place who called for help. </p> <p>I wastransported to the nearest hospital and int he ambulance was assisted by a lady and gentlmAn whos names i dont recall as i had a head injury.</p> <p> </p> <p>On the scene the lady that transported me took down my personal details and medical aid details.</p> <p> A month after the accident she contacted me and informed me that she had to submit a claim to my medical aid and i said" okay certainly" cause i knew that i am covered as every month my salary gets deducted to cover my medical aid fees. I am on a Key Care Plus Plan with Discovery. To my suprise this month in September the 15th i receive a weird sms saying i should contact a number for an over due payment to do an arrangment which was suprising and didnt make any sense to me....</p> <p> At the time of getting the sms i didnt have money to call as i was wating for pay the 25th/9 to make a call and get full clarity regarding this.. Today the 22/9 /2016 i get a call from a gentleman whos name is Xolani Dube who is a Credit Controller with Netcare Limited in Water fall Midrand who then informs that i am in arrears and need to make immediate payments to afford further actions. ...This is totally unacceptable to me and extremely fraustrating!!!. Netcare employers are completely ***********, lazy and unprofessional.</p> <p>These guys had all my details since April to contact my medical aid and submit claim requests. Its obvious that the lady who contacted me reminding me that they would apply for a claim clearly didnt do her job. Secondly how can such a serious matter be ignored for almost 5 months. I was only informed TODAY by this Xolani guy that my medical is "NOW" declining their claim request because it is long over due.</p> <p>Was this done delibratley by netcare by not submitting the claim to my medical aid prior so that i would be held liable? He also mentioned that an invoice was posted to me in May month which i didnt receive informing me. How can they rely on a posted invoice that that would be enough commnunication to recover a payment..</p> <p> </p> <p>Let alone a payment that is supposed to be done by my medical aid and not by me personally. I was supposed to have been contacted telephonically and informed if there were any challenges with regards of recovering funds from my medical aid. Infact this was supposed to be have brought my attention immediatly after attempting to collect funds. No body called me MAY, JUNE, JULY, AUGUTS to tell me that claim request was unsuccessful. I was only flooded with smss in Sepetember for a payment i didnt know that was unsuccessful? </p> <p> As a credit controller their reponsibility is to inform the client prior of any outstanding balances before client falls into arrears. In means of consistent calls, smss, find out from client why payments are not received and etc..</p> <p>5 months to me is a trap to watch a member fall into arrears so that they can benefit as a company by charging extra for unsucessful payments which i had no idea of! for extra charges and etc</p> <p> Persistant notification was supposed to be enforced to me. They cannot sit with a bill of R2200 which my medical aid was supposed to cover and only contact me in September informing me that i am in ARREARS!!</p> <p> </p> <p>WHOS FAULT IS THIS?? Why did they not take their money! I cannot pay R2000 towards my medical fees to cover such incident and again pay Netcare for an amount which they didnt try to collect from my medical aid immediatley after the accident. Someone is not doing their job i need this resolved as soon as possible. I cannot have my name listed on ITC for Netcare neglegence and poor customer service. I HAVE A MEDICAL AID THAT COVERS SUCH CLAIMS WHY WAS THE CLAIM NOT SUBMITTED FOR PAYMENTS SINCE APRIL MONTHS ALREADY??? why the delay?</p> <p> </p> <p>Regards</p> <p>Nomkhosi</p>