DM
Daniel M

1 reviews | Active since Jul 2021

08 Sept 2023, 08:48

Netcare Plus Medical Scheme is a ****!

Netcare Plus uses agents to sell you products and services that they then in future deny. We took out a policy to cover my wife and I and stipulated to the call centre agent that my wife was pregnant and that we would like to add our son the moment he is born. The agent confirmed that this would be possible and that they would provide us with full cover should anything happen to our son. When we enquired, they refused to pay for our son and further more they refused to send us the recording of our call with their agent. I do not recommend these people at all as it is evident that they would leave you high and dry in a dire situation. Terrible service. Worst medical scheme out there!

0
Replies (1)
Netcare Medical Scheme
Netcare Medical Scheme's reply08 Sept 2023, 09:08
Official
Dear Daniel
Kindly note that you have lodged a complaint on the Netcare Medical Scheme page. We unfortunately will not be able to assist you with your complaint.

Kindly refer your query to the Netcare customer service centre in order for your issue to be addressed: 0860 NETCARE (***3) or ***.
  Kind regardsNetcare Medical Scheme