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ZOLELWA B

1 reviews | Active since Dec 2015

17 Sept 2021, 19:01

NEGLIGENCE

I was admitted in Netcare Waterfall hospital on the 15th Sept for the same day surgery. I went to the theater at 13h27 and was back on the ward at about 16h00. I was told my doctor was still busy when I asked when was I going home. Shift changed at 19h00, no one came to update me until at 21h00 I asked the nurse Amanda Ndlovu when am I going home? She opened my file and was surprised that the dr discharged me immediately after the op and there were notes confirming that. The negligence of both the shifts is appalling. Morning shift no nurse opened my file, evening shift opened my file 2 hours after the shift change. I left the hospital at 21h30 risking my life as I was taking Uber home. Everyone knows wonen are not safe in SA we are getting killed everyday. I will advise Discovery not to pay anything after 4 for me, Waterfall hospital staff is very negligent. I am very disappointed qnd hurt by this.

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Replies (1)
Netcare Medical Scheme
Netcare Medical Scheme's reply20 Sept 2021, 07:55
Official
Dear Zolelwa

Kindly note that you have lodged a complaint on the Netcare Medical Scheme page. We unfortunately will not be able to assist you with your complaint.

Kindly refer your query to the Netcare customer service centre in order for your issue to be addressed: 0860 NETCARE (***3) or ***.

Kind regards

Netcare Medical Scheme