Maybe change you claim process of 10 days... to 1 MONTH... Pathetic service

Submitted a Claim on the 23 of June wf_*** - I've attached all the documents they asked (Online) Received an Email last Friday that they want the Auth Letter of the Medical aid. I rep**** the Friday and forgot to attach the file. Rep**** monday on the Same email and did Attach the Auth letter from the medical aid. Today they reply that i Did not attached the auth letter but if I page up in the email it is there.

How long will this take? as this has been more than 10 days. I also phoned yesterday and the lady on the Phone DID SEE THE AUTH letter... Why can;t the people processing the CLAIM not see the AUTH letter.

And why can't the person Handling the claim Send their email direclty to me... as with each response it takes a WEEK AND MORE.

This is really PATHETHIC services.... 10 DAYS.... Maybe you must change you Claim processing speed to 1 MONTH!!!

And their online system is also not working, I've submitted a claim the day before that and got an email about that, but no WF number... and they can't pick up the claim on the system..its MISSING