Horrible and allows *****

Nectare via discovery processed a claim two years later from my savings now. The service provider does not even answer their phone and I did not receive any services from them. Now my medical aid saving 1k just gone and the agreement two years ago was for that claim to be paid from my apliances benefit. When calling discovery they simply tell me claim is valid and needs to be paid out. This is medical aid *****. I can just go and claim anything on the fund and I font even have to receive a service. I literally got nothing and paid 1k. How fair is this ?