GAPCOVER - NETCARE PLUS

We have submitted a claim and after 10 working days we had to follow up and they were not even aware of the claim, they then picked it up requested additional documents, which was sent that same day. Followed up several times after that and every time I get promised the outcome will be sent by end of business and then nothing. Then after all this time I receive an email saying they received my claim they will send me the outcome and I am back to square 1 - how difficult can it be to review a claim. They have also since we starting with the gapcover not paid out anything, hence I also cancelled my policy, quick to take your money but they ensure no pay-outs.