Empty promises from Netcare plus Gapcover

I’m so disappointed with Netcare gapcover. On 6 12 2024 I requested a callback from Netcare which was honoured same day. The agent assisted me to apply for the Gapcover and promised to send me a policy document which was never received. The following day another agent contacted me, knowing that I have finalised the application I informed the agent that another agent assisted with the application however I did not received the policy document as promised. She assured me that I will received it on Monday -09/12/2024. The policy document was never sent and to-date I have not received it. If one can struggle from getting the policy document what about the payment of claims. I am reconsidering my decision.