Dissapointed to the highest level.

Good day. I would like to share my horrible services received from NMS. I have an outstanding account at a Hospital which in fact is still not paid. I had to fill in a application form for SPECIAL payment from my OWN savings account which deducted ( Obviously) which should have paid the account. That has not happened and now NETCARE is phoning me as to why my account is OVERDUE. !! I did ecerything I had to do keeping the hospital updated as to why each time there is a delay. Now I have been handed over due to an outstanding account. I went to the GP last week due to flu, yesterday I received an uodate to my savings usually they send an update when you go see a doctor or visit the pharmacy. I have R730 left in my savings account wgich confrims the medical aid HAS in actual fact taken my savings as I requested to pay the hospital bill but the money is not reflecting no where that it has been paid. I am disgusted with the fact that they stated in a email that the money will be paid to my account and I had to confirm my account details which was correct. They then said It would be my resposibility to go and pay the provider which I understand. As I now understand the money will be paid in to the hospital by the medical aid???? Which I find that they are excluding me as a member in this infromation. I will find myself a better medical aid once all this has been sorted. I find this service humiliating and causing unecessary stress on me. I am disgusted and very dissapointed as my sacings has been taken but no bofy has any record as to where it has gone to and I am still sitting with an outstanding account. I WILL take this matter further , I send emails and I dont get replies the only replies I get is we confirm that we received your email and will process this. I would not recommend Netcare medical aid to nobody as they do not provide the services they promise to.

K.Rautenbach