Delay of approved claims

After my last review, Netcare Plus Gap Cover contacted me and admitted that they made an error by not entering my account details in their documentation, which delayed my payment. They assured me it was processed on Tuesday, but it’s now Thursday and I’m still waiting for the funds to reflect. This level of incompetence is unacceptable. How does such a basic error even happen? And despite acknowledging their mistake, the payment is still nowhere to be seen. This kind of service leaves me with serious doubts about their efficiency and reliability. Be very cautious if you're thinking of using Netcare Plus Gap Cover, because even approved claims seem to be handled poorly.