Defnitely not worth the payment

If i could give the medical aid 0 stars i would have,because the exuberant amount we pay monthly vs what they cover is absolutely ridiculous. I have been with netcare for 12 years,so 12 years on the scheme, and ever since discovery took over administration it's been shocking to say the least. Your call center people are wonderful,always helpful and compassionate and try to help,but you escalations?your medical aid case managers? How do you refuse a non dsp waiver for a 4 year old child that needs SPECIALIZED surgery after a DSP messed it up in the first place,would you if you were a parent go back just because the medical aid refuses us to use non dsp hospitals,i understand there is a policy,ive been on this medical aid long enough. But making it sound like i went out of my way to look for a non DSP hospital??because i had to go for a second opinion for surgery that failed my child because the doctors were not competent. We wrote a motivation from doctor,i explained my case i pleaded for help and in 2 hours the answer i get is a dsp doctor at unitas???okay great but i don't know this doctor??I've never heard of her and she has worked at groenkloof under the doctor i found for my daughter,so no i don't find it good enough because we are already traumatized,my child is traumatized so i didn't GO OUT OF my way for a non DSP,i researched because she is 4 and had hip dysplasia thats a complex orthopedic procedure to deal with,you can't just go to any doctor as i can show you and tell you with photos. So as far as I'm concerned I'd rather move to another medical aid who actually has compassion and wants to help than keep paying your ridiculous prices and every year you just lessen the things you pay and limit us on where and when, ***** the motivation or that its specialized,so thank you netcare medical aid for your disappointing lack of concern,empathy or just actually giving a **** in general but hey pay us *** every month and get as little as possible out of it!!