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Tshepiso T

1 reviews | Active since Mar 2018

24 Apr 2024, 15:58

Bad service

I went to netcare Alberton around 19:22, to get assistance as i have unbearable chest pains. We got the to no one assisting us was only taken in for a doctor's room @23:30 which was a four hours wait in the wating room.. Am weak can't eat and coughing with unbearable chest pains, in the doctors room i waited for 2 hours again with no assistance that time the bed was uncomfortable, with no pillow and blanket. To be told that am number 3 to be seen by the doctor that time the person am with must go to the office...

And the nurses are having fun playing as if we are not in the rooms. I left with out getting any assistance.

The overall treatment at the hospital is pure bull. To be honest even public hospital are better.

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Replies (1)
Netcare Medical Scheme
Netcare Medical Scheme's reply25 Apr 2024, 07:48
Official
Dear Tshepiso

Kindly note that you have lodged a complaint on the Netcare Medical Scheme page. We unfortunately will not be able to assist you with your complaint relating to Netcare Alberton Hospital.

Kindly refer your query to the Netcare customer service centre in order for your issue to be addressed: 0860 NETCARE (***3) or ***. 
 
Kind regards
Netcare Medical Scheme