Shocking (lack of) Service

I placed my order on 15 February. Part of the order was a gift which I needed for 6 March.

Only on 24 February I got a response saying the quality of the image is bad and I should resend the images.

25 February I resent a photo to ask if the quality was better.

27 February I sent a follow up email and only received a response on 3 March.

I requested a refund on 7 March and was told it will take upto 7 working days and today is day 10 and I have not received my refund. All communication to them is ignored.

Definitely would not recommend this company.