Poor Service, Poor attitude NetCanvas

I ordered and paid for 6 A4 canvases (for photos to be printed on) on 31 October 2021 and according to the adverti*****t I had 24 months to send images. When I requested them via Whatsapp to help me with my login details on 1 Feb 2022, they said they will look into the matter. I had my order number and a screenshot from them to confirm my order which I also sent them with the request. They came back and said my order was paid and delivered in November but I haven't received anything. In fact, I did not even send them any images yet. They then asked for more proof upon where I looked through my bank statements and found the payment made, as well as emails from them to confirm my order. Today I received a Whatsapp to say the same thing and that they delivered my canvases which is utter nonsense. They said they need to find out from head office if it was delivered or not (actually telling me I am a ****). I lost my cool and told them to keep money and in return, I will warn others not to make the same mistake. They accused me of turning it "into something nasty". They came back to say it was their mistake and now will do my prints. I can not do business with people who do not trust me even when I have proof, and then accuse me of lying, because they don't keep record of their sales.

I have asked them to refund me, but haven't heard anything yet. I will keep you updated regarding this matter.