NETCANVAS SHOCING CUTOMER CARE

On 28th November 2023 I sent NetCanvas the hi res pictures for my canvas print order. I approved their mock-up on 3 December 202. Their website kept assuring clients that if they had the order by 4th December it was guaranteed that one would get your prints before Christmas. I started sending emails asking what had happened to my order on 17th December- and 6 emails and a comment directly on their website all went unanswered. In each email I pointed out that these prints was for specific orders by my clients for Christmas presents. On 23rd December, I eventually found a phone number for them and was told by the dispatch manager that my prints had been lying there for days- but their new couriers had not collected. He said he would contact the couriers- and phone me back in minutes. Needless to say, this did not happen- soi I called him back He assured me that they would still be delivered to me on Tuesday 24th December. Again, needless to say, this didn’t happen and I have not heard a single word from them. They did EXCATLY the same thing to me last year as well- they simply do not cate that their shocking customer service ruins my reputation! I have spent a lot of money with Netcanvas in the past 3 years- so I hate to think how they treat small, ad hoc clients!!!